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Terms of Service

Last updated: April 11, 2026

1. Acceptance of Terms

By accessing or using Starlight (the "Service"), operated by Starlight Software LLC, a California limited liability company ("Starlight," "we," "us," or "our"), you agree to be bound by these Terms of Service (the "Terms"). If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and references to "you" mean both you individually and that entity. If you do not agree to these Terms, do not use the Service.

2. Description of Service

Starlight is an AI-powered sales prospecting platform that provides lead discovery, personalized outreach generation, email automation, and pipeline management tools. The Service is available at joinstarlight.com.

3. Account Registration

  • You must provide accurate and complete information when creating an account and keep it up to date
  • You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account
  • You must be at least 18 years old to use the Service
  • One person or legal entity may not maintain more than one free account
  • You must notify us promptly at spencer@joinstarlight.com if you suspect unauthorized access to your account

4. Acceptable Use

You agree not to use the Service to:

  • Send spam, unsolicited bulk messages, or messages that violate the CAN-SPAM Act, CASL, the GDPR, the ePrivacy Directive, or any other applicable electronic-communications law
  • Harass, threaten, defame, or send deceptive or fraudulent communications to any recipient
  • Promote adult content, illegal products or services, unregulated financial products, multi-level marketing schemes, get-rich-quick schemes, or unsolicited cryptocurrency offerings
  • Circumvent usage limits, credit restrictions, rate limits, or the policies of any connected email provider (including Gmail and Microsoft Outlook)
  • Reverse engineer, decompile, disassemble, or attempt to extract the source code, models, or underlying algorithms of the Service
  • Use the Service in any way that violates applicable laws, regulations, or third-party rights
  • Share your account credentials or allow unauthorized access to your account
  • Scrape, crawl, or use automated means to access the Service outside of interfaces we expressly provide
  • Train any machine learning model that competes with Starlight using outputs generated by the Service

5. Customer Responsibilities for Outbound Messaging

Because the Service sends email on your behalf, you are solely responsible for the content and lawfulness of every message you send through it. You represent and agree that:

  • You have a lawful basis — such as a legitimate business interest, an existing relationship, or documented consent where required — to contact each recipient under every law that applies to that recipient
  • Every message accurately identifies you or your company as the sender and contains a functional unsubscribe mechanism or equivalent opt-out instructions
  • You will honor every opt-out request within the period required by applicable law, and in no event later than 10 business days after receipt under CAN-SPAM
  • You are responsible for configuring and maintaining the authentication of any sending domain you connect — including SPF, DKIM, and DMARC records — and for the reputation of that domain
  • You will not impersonate any person or entity or misrepresent your affiliation with any person or entity
  • You will comply with the acceptable use policies of any connected third-party mailbox provider, including Gmail and Outlook

We may suspend sending from your account without advance notice if we reasonably believe a campaign violates these obligations, harms recipients, or puts shared sending infrastructure at risk.

6. Customer Data and Prospect Data

"Customer Data" means any data you submit to, generate within, or enrich using the Service, including the business contact information of prospects you research or contact. As between you and Starlight, you retain all rights in Customer Data, and you grant us a limited, non-exclusive, worldwide license to host, process, transmit, and display Customer Data solely to provide the Service to you, to improve and secure the Service, and to enforce these Terms.

You represent and warrant that you have all rights, consents, and legal bases necessary to provide Customer Data to the Service and to use it for the purposes you select, and that our processing of Customer Data on your instructions will not violate any law or third-party right. Our processing of personal data contained in Customer Data is further described in our Privacy Policy. Customers processing personal data of EU, UK, or Swiss residents through the Service may request a Data Processing Addendum (DPA) by emailing spencer@joinstarlight.com.

7. Credits and Billing

Subscription Plans

The Service offers a free tier and paid subscription plans with varying monthly credit allowances. Credit costs for different actions are described in our billing documentation. Unused credits do not roll over between billing periods.

Payment and Auto-Renewal

  • Paid plans are billed monthly or annually through Stripe at the prices in effect when you subscribe or renew
  • Paid plans renew automatically at the end of each billing period using the payment method on file until you cancel
  • All fees are exclusive of applicable taxes, which you are responsible for paying
  • All fees are non-refundable except as required by law

Price Changes

We may change pricing by giving you at least 30 days' advance notice. Price changes take effect at the start of your next billing period after the notice.

Failed Payments and Chargebacks

If a payment fails, we may suspend paid features until payment is made current. If you initiate a chargeback that we reasonably believe to be improper, we may suspend or terminate your account and recover the disputed amount together with any associated fees.

Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you retain access to paid features until then. We do not provide partial refunds for unused time within a billing period.

8. Intellectual Property

  • Our IP: The Service — including its software, design, prompts, AI pipelines, and documentation — is owned by Starlight Software LLC and is protected by intellectual property laws. We reserve all rights not expressly granted to you in these Terms
  • Your IP: You retain all rights in Customer Data as described in Section 6
  • No Trademark License: Nothing in these Terms grants you any right to use Starlight's trademarks, logos, or trade dress

9. AI-Generated Content and Model Training

The Service uses AI models — including models provided by xAI (Grok), Google (Gemini), Anthropic (Claude), and Perplexity — to generate drafts, scores, research, and other outputs ("AI Output"). AI Output may be inaccurate, outdated, or unsuitable for your purpose, and you are solely responsible for reviewing AI Output before sending, publishing, or otherwise relying on it.

  • No training on your data: Starlight does not use Customer Data to train its own models, and we do not grant our AI providers the right to train their models on Customer Data. Where our provider agreements offer zero-data-retention terms, we enable them
  • Ownership of Output: As between you and Starlight, you own AI Output generated for you through the Service, subject to any underlying third-party rights. You understand that similar or identical outputs may be generated for other users
  • No high-stakes decisions: AI-generated scores, match assessments, and coaching recommendations are advisory only and are not used to make decisions that produce legal or similarly significant effects about any individual without human review

10. Third-Party Integrations

The Service integrates with third-party services including Apollo.io, Gmail, Microsoft Outlook, Google Calendar, HubSpot, Stripe, Supabase, and Vercel. Your use of each integration is subject to that provider's own terms of service. We are not responsible for the availability, performance, or policy changes of any third-party service, and disconnection or disruption of a third-party service may affect the features that depend on it.

11. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our data practices as described in that policy.

12. Feedback

If you send us suggestions, ideas, bug reports, or other feedback about the Service, you grant Starlight a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose, without obligation or attribution to you.

13. Beta Features

We may label certain features as "beta," "preview," "experimental," or similar. Beta features are provided "as is," may be changed or discontinued at any time, and are excluded from any service-level commitment or warranty in these Terms.

14. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory — including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. Your use of the Service is at your own risk. Without limiting the foregoing:

  • We do not guarantee the accuracy, completeness, or currency of lead data sourced from third-party providers
  • AI Output may contain errors, and you are responsible for reviewing all outreach before sending
  • We do not guarantee email deliverability, inbox placement, response rates, or any particular business outcome
  • We do not warrant that the Service will be uninterrupted, secure, or error-free

15. Limitation of Liability

To the maximum extent permitted by law, in no event will Starlight, its affiliates, or its licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to your use of the Service, even if we have been advised of the possibility of such damages.

Starlight's aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the total amounts you paid to Starlight for the Service in the twelve (12) months preceding the event giving rise to the claim or (b) one hundred US dollars (US$100).

These limitations apply regardless of the legal theory on which the claim is based — contract, tort (including negligence), strict liability, or otherwise — and form an essential basis of the bargain between you and Starlight. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

16. Indemnification

By You

You will defend, indemnify, and hold harmless Starlight and its officers, employees, and contractors from and against any third-party claim, demand, or proceeding, and any resulting losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees), arising out of or relating to: (a) your use of the Service in violation of these Terms or applicable law, (b) your Customer Data, (c) messages you send using the Service, or (d) your violation of any third-party right, including rights of publicity, privacy, or intellectual property.

By Us

Starlight will defend you against any third-party claim alleging that the Service, as provided by Starlight and used in accordance with these Terms, infringes a third party's US patent, copyright, trademark, or trade secret, and Starlight will pay the final damages awarded or amount paid in settlement of any such claim, provided that you (i) promptly notify us in writing of the claim, (ii) give us sole control of the defense and settlement, and (iii) reasonably cooperate with us at our expense. Starlight has no obligation under this section for claims arising from (A) Customer Data or AI Output, (B) your combination of the Service with anything not provided by Starlight, or (C) your continued use of the Service after we have provided a non-infringing modification or alternative. This Section 16 states each party's sole and exclusive remedy for third-party infringement claims.

17. Termination

You may terminate your account at any time from your account settings. We may suspend or terminate your account if you materially breach these Terms, if required by law, or if your use of the Service poses a security, legal, or operational risk to the Service or to other users. Where reasonable and not precluded by legal or safety considerations, we will give you notice and an opportunity to cure before terminating for cause.

Upon termination, your right to access and use the Service ends immediately. You may export your data from the Service at any time before termination takes effect. After termination, we will retain and delete Customer Data as described in our Privacy Policy. Sections 6, 8, 9, 12, 14, 15, 16, 18, 19, 20, and 21 survive termination.

18. Dispute Resolution; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND STARLIGHT TO RESOLVE DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION AND WAIVES THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS.

Informal Resolution

Before filing any formal claim, you and Starlight agree to try in good faith to resolve any dispute by informal negotiation for at least 30 days after written notice of the dispute is delivered. You may send notice to spencer@joinstarlight.com, and we will send notice to the email address associated with your account.

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, which are available at adr.org/commercial. Proceedings will be conducted remotely by video or telephone unless a party requests in-person proceedings. Judgment on the arbitration award may be entered in any court of competent jurisdiction. The arbitrator — not any court — has exclusive authority to decide threshold questions about the scope, enforceability, or formation of this arbitration agreement, except that a court may decide whether the Class Action Waiver below is enforceable.

Class Action Waiver

You and Starlight agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. This waiver is an essential part of the parties' agreement to arbitrate; if a court decides it is unenforceable as to any particular claim, that claim (and only that claim) must be brought in court as set out in Section 20.

California PAGA Carve-Out

Nothing in this Section 18 waives a California resident's non-waivable right to bring a representative claim under the California Private Attorneys General Act (Cal. Lab. Code § 2698 et seq.) on behalf of themselves. To the extent California law treats any such claim as non-waivable, it is excluded from arbitration and from the Class Action Waiver above and may be pursued in a court of competent jurisdiction in California after the informal-resolution period has ended.

Batch Arbitration

If 25 or more similar demands for arbitration are filed against Starlight by or with the assistance of the same counsel or coordinated group within a 60-day period, the parties agree that the demands will be resolved in sequential batches of up to 50 at a time. The first batch will proceed to arbitration, and the remaining demands will be stayed pending the outcome of the first batch, after which the parties will engage in a good-faith mediation before the next batch proceeds. This procedure is intended to promote the efficient resolution of mass filings and is an essential part of this arbitration agreement.

Carve-Outs

Either party may (i) bring an individual claim in small claims court if it qualifies and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property, confidential information, or security interests. Filing such a claim does not waive the right to arbitrate any other dispute.

30-Day Opt-Out

You may opt out of this Section 18 by sending written notice of your decision to opt out to spencer@joinstarlight.com within 30 days of first accepting these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you want to opt out of the arbitration agreement. Opting out of arbitration does not affect any other provision of these Terms.

Jury-Trial Waiver

If for any reason a dispute proceeds in court rather than in arbitration, you and Starlight each knowingly and voluntarily waive any right to trial by jury to the maximum extent permitted by law.

19. Changes to Terms

We may update these Terms from time to time. For material changes, we will give at least 30 days' advance notice by email or in-app notification before the change takes effect. For non-material changes, we will update the "Last updated" date at the top of this page. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to an update, you must stop using the Service before the update takes effect.

20. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. For any dispute that is not subject to arbitration under Section 18, you and Starlight consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco County, California.

21. General

  • Assignment: You may not assign these Terms or any rights under them without our prior written consent. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. Any attempted assignment in violation of this section is void
  • Severability: If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be reformed to the minimum extent necessary to make it enforceable while preserving its intent
  • Entire Agreement: These Terms, together with the Privacy Policy and any order or addendum that references these Terms, constitute the entire agreement between you and Starlight regarding the Service and supersede any prior agreements on that subject
  • Waiver: Our failure to enforce any right or provision of these Terms will not be a waiver of that right or provision
  • Force Majeure: Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, internet or telecommunications failures, or acts of any third-party provider
  • Notices: We may give notice to you by email to the address associated with your account or by posting in the Service. You may give notice to us at spencer@joinstarlight.com
  • Independent Contractors: The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship
  • No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights
  • Export Controls: You represent that you are not located in, and will not use the Service from, a jurisdiction subject to comprehensive US embargoes, and that you are not on any US government restricted-party list
  • Publicity: Starlight may identify you as a customer by name and logo in marketing materials and on its website. You may opt out of this use at any time by emailing spencer@joinstarlight.com
  • Headings: Section headings are for convenience only and have no legal effect

22. Contact

For questions about these Terms, contact us at spencer@joinstarlight.com.