FAQ
Frequently asked questions about Starlight.
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What exactly do you do?
We take over your business development. We learn what you sell and who buys it, find the right people, write personalized email and LinkedIn outreach in your voice, send it from your own accounts, follow up, handle replies, and put qualified meetings on your calendar. You take the meetings.
What do you need from me?
About fifteen minutes of onboarding: your company and website, a sentence on who your best customers are, your LinkedIn profile, a Gmail or Outlook connection, a calendar connection, your LinkedIn login and how your two factor codes arrive, and who takes the meetings. After that, reading a short email on Fridays.
Whose accounts send the messages?
Yours. Email goes out from the Gmail or Outlook account you connect and LinkedIn messages go out from your LinkedIn profile. Prospects see you, not Starlight. That is why the reply rates hold up.
Why do you need access to my LinkedIn?
LinkedIn has no sign in a service can use, so you give Spencer access the way you would to a consultant running your LinkedIn. Only Spencer signs in, your login is encrypted and never shown back in the portal, two factor stays on, every time he reveals your login or a code is logged, and you can withdraw access at any time from Connectors, by changing your password, or by telling us to stop.
What happens in the first 36 hours?
We read your website and LinkedIn, pick the first audience and angle, write the first batch of messages in your voice, and start sending from your accounts. If the first personalized outreach has not gone out within 36 hours of you finishing onboarding, you get a full refund of your first payment, no questions asked.
What does the refund cover?
Your first monthly payment, in full. Request it from Settings, then Billing, or by replying to any email from us. The control is there for the first 7 days after your first payment. After the first week you can pause or cancel any time to stop future charges.
What does a week look like?
Outreach goes out every business day within safe limits for one person's accounts. Replies come to your inbox and to us. Meetings appear on your calendar. On Friday around 3pm your time you get a short email from Spencer with the numbers for the week and what is next.
Do you guarantee meetings?
No honest sales partner can promise what strangers will do. The one thing we guarantee is speed: live within 36 hours or a full refund. Beyond that, you can pause or cancel the moment the service stops earning its keep.
How much does it cost?
$2,800 a month, billed through Stripe. Monthly only: no annual plan, no setup fee, no minimum term. That is less than half the cost of a $60,000 a year sales rep before benefits, tools, and ramp time.
How do I pause or cancel?
Settings, then Billing. Pausing stops outreach at the end of the current period and keeps everything in place for when you come back. Canceling ends the service at the end of the current period. Neither needs a call.
Is my data secure?
Email and calendar connect through Google and Microsoft sign in, so we never see those passwords. Your LinkedIn login and authenticator setup key are encrypted and never shown back. Staff access to your account is audit logged. One login per business, no team invites.
How do I reach you?
Reply to any email from Spencer, or go to Settings, then Support. Everything gets read.
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