Membership & Billing

Starlight Concierge is one simple membership: $4,000 per month, billed through Stripe, renewing monthly until canceled. No annual contracts, no setup fees, and no usage charges on top. Everything your Concierge does for you is included.

Managing your membership

Everything lives in Settings under Plans & Billing: your renewal date, invoices (via the secure Stripe portal), and the pause, cancel, and refund controls. No call required for any of it.

Pausing

Need to focus on delivery or take a breather? Pause from billing settings. Active outreach stops at the end of your current billing period and you are not billed again while paused. Your workspace, campaign history, and learning stay available, so restarting picks up where you left off. Resuming starts a fresh monthly period.

Canceling

Cancel anytime from billing settings. Your membership stays active through the end of the current billing period, then Concierge work stops and you are not billed again. You keep access to your Starlight workspace and data under your plan and retention terms.

The 7-day refund window

• If Concierge is not the right fit, request a refund within 7 days of your first payment and we will refund it in full.
• The refund applies to the first payment only.
• After the first 7 days, payments are non-refundable. You can still cancel anytime to stop future renewals.
• Requesting a refund and canceling are separate actions; a refund also ends active Concierge work unless you ask otherwise.

The formal policy lives in the Terms of Service.